Terms of service

Welcome to Chandelle Co. By accessing or using our website and services, you agree to comply with the following terms. Please read them carefully.

1. Eligibility

  • You must be at least 18 years old or have parental/guardian consent to make purchases.
  • By placing an order, you confirm you meet this requirement.

2. Account Responsibility

  • You are responsible for keeping your account details and password secure.
  • All orders and actions under your account are your responsibility.
  • Notify us immediately of any unauthorized account activity.

3. Product Information & Availability

  • We strive to provide accurate product descriptions, images, and pricing.
  • Product colors, sizes, or materials may vary slightly due to display settings or manufacturer differences.
  • Products are subject to availability, and we may occasionally run out of stock.

4. Orders & Acceptance

  • Placing an order does not guarantee acceptance. We may cancel orders for reasons including:
    • Stock unavailability
    • Pricing errors
    • Suspicious or fraudulent activity
  • Once your order is confirmed, you will receive a confirmation email.

5. Pricing & Payment

  • Prices are displayed in Euro and may change without prior notice.
  • Payment is processed securely at checkout using the available payment methods.

6. Shipping & Delivery

  • Delivery times are estimates and may vary depending on location and carrier.
  • We are not responsible for delays caused by shipping carriers or customs clearance.

7. Returns & Refunds

  • Returns are accepted only for damaged or defective products reported within 7 days of delivery.
  • Refunds will be issued to the original payment method once the product is received and inspected.
  • Customized or personalized products cannot be returned or refunded.

8. Intellectual Property

  • All content on this website, including text, images, and logos, is owned by Chandelle Co.
  • No content may be copied, reproduced, or used without written permission.

9. Limitation of Liability

  • Chandelle Co. is not liable for indirect, incidental, or consequential damages arising from your use of our site or products.
  • Our maximum liability is limited to the purchase price of the product.

10. Changes to Terms

  • We may update these Terms of Service at any time.
  • Updated terms will be posted on the website with a new effective date.
  • Continued use of the site after changes constitutes acceptance of the updated Terms.