Shipping policy

At Chandelle Co., we strive to deliver your orders safely and on time. Please read the following policy for details on shipping, delivery, and related responsibilities.

1. Order Processing

  • Orders are typically processed within 2–5 business days after payment confirmation.
  • During high-demand periods or holidays, processing times may be slightly longer.

2. Shipping & Delivery

Delivery times may vary depending on the product size and the location of our fulfillment partners. Below are our estimated delivery timeframes:

  • Smaller items: 7–14 business days
  • Medium-sized items: 14–28 business days
  • Larger items: 21–35 business days
  • Extra large items: 32–45 business days
  • Oversized items: 45–55 business days

Once your order has been dispatched, you will receive a confirmation email including your tracking details, allowing you to monitor your shipment every step of the way.

3. Shipping Costs

  • We are pleased to offer free shipping on all orders across Europe. No additional shipping fees will be charged at checkout.
  • Any customs duties, taxes, or import fees are the responsibility of the buyer. Please note that such charges are typically uncommon and are more likely to apply to larger items.

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.

  • Please allow 3–7 business days for tracking information to become active, as it may take some time for the carrier to update the system.

5. Shipping Address

  • Ensure your shipping address is accurate and complete.
  • We are not responsible for orders lost or delayed due to incorrect or incomplete addresses.

6. Lost or Damaged Packages

  • If your package is lost in transit or arrives damaged, contact us within 7 days of delivery.
  • We will work with carriers to resolve the issue and assist with replacement or refund if applicable.

7. International Shipping Disclaimer

  • International shipments may be subject to customs inspection, import duties, or additional fees imposed by your country.
  • Delivery times for international orders may be longer than estimated due to customs processing.