Refund policy

At Chandelle Co., your satisfaction is important to us. Please read this policy carefully to understand your options for returns and refunds.

1. Eligibility for Returns

• You may request a return within 30 days of receiving your item.
• To be eligible for a return, the item must be:
  • Unused and in the same condition as received
• Customized, personalized, or special-order items cannot be returned.

2. How to Initiate a Return

• Contact us at our website contact form with:
  • Your order number
  • Photos of the item (if damaged or defective)
  • Reason for the return
• Once approved, we will provide instructions on how to return the item.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or damaged.
• We recommend using a trackable shipping service to ensure the item reaches us safely.

4. Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued to the original payment method within 7–14 business days.
• Shipping costs are non-refundable, except for defective or damaged items.

5. Damaged or Defective Items

• If you receive a defective or damaged item, please contact us within 7 days of delivery.
• Include photos of the damage or defect to help us process your request quickly.
• We will offer a replacement or full refund for items confirmed as defective or damaged.

6. Exchanges

• We currently do not offer direct exchanges. If you wish to receive a different product, please return the original item for a refund and place a new order.